tier-1 & tier-2 resolution
Triage and resolution — password resets, account provisioning and deprovisioning, common software issues, and basic connectivity troubleshooting.
help desk extension / windhoek, utc+2
your overflow tickets,
worked in daylight.
Mundeva is a Namibian IT support delivery team that plugs into your existing PSA / RMM and works tier-1 and tier-2 alongside your own desk — during your business day, on our normal daytime shift.
new company, stated plainly — no client list yet.
what we have is a founder personally accountable for your account,
and a working day that lines up with yours.
what we do
a desk that runs inside your stack.
We don't ask you to adopt our tooling, migrate a queue, or change how your technicians work. We work in your ticketing system, to your process, under your brand.
overflow & after-hours cover
The tickets and calls your in-house team can't reach during peak, and the hours after they go home. Capacity that absorbs a spike instead of queuing it.
inside your psa / rmm
ConnectWise, Autotask, HaloPSA, Syncro and similar. Your systems, your workflows, your data — switching cost close to zero, nothing to rip out if it doesn't work.
not yet
on offer
on offer
We are deliberately narrow while we're new. We don't sell tier-3 or engineering-level support, security operations / SOC services, or anything needing specialist certification beyond general IT support. Those may come later. We would rather tell you the edge of our scope now than discover it together in month one.
coverage
the timezone is the product.
Namibia sits at UTC+2 — full overlap with European business hours and a workable overlap with the US East Coast afternoon and evening.
your business day, our daytime shift
Covering European hours out of Manila or Bangalore means running a permanent night shift, with the attrition and fatigue that come with it. Here it's simply the working day. That's a structural property of the map, not a claim about anyone's people.
english as the working language
English is Namibia's official language and the medium of instruction from primary school through university. Our hires work in English, rather than in a second language learned for the job.
hired from the top of the cohort
Namibian universities graduate several hundred computing and informatics students a year into a market with effectively no domestic BPO or MSP-support sector. We aren't competing with an established local industry for them, so we select rather than settle.
certification as a floor, not a goal
The available pool already holds CompTIA A+ and Network+. We set those as a hiring baseline instead of training people up from zero — certified technicians and graduates, not general contact-centre staff.
the model
small enough that you talk to the person accountable.
Most MSPs who have outsourced before describe the same failure: becoming one account among hundreds, three management layers from anyone who can change anything. At our size that isn't possible.
founder-accountable, every account
Our co-founder runs delivery and is personally accountable for quality and security on your account. You raise a problem with him, not with a queue.
built around your coverage, not a bench
We hire and train against contracted volume rather than keeping idle staff waiting to be sold. The team is assembled around your actual coverage requirement once we understand it.
dedicated monthly capacity
Priced as allocated coverage rather than a per-ticket meter, so your cost is predictable and the people working your queue stay the same people. Rates are discussed on the call, against your actual scope.
scope agreed before anything starts
Coverage hours, ramp-up and start dates are set by the founders against real capacity, in writing, before you commit. We would rather lose a deal than agree to a date we can't hold.
security
you're handing over credentials. so we led with that.
An MSP help desk holds privileged access to every client underneath it. That is the real objection to offshore support, and it deserves a better answer than a compliance logo. Our delivery model was designed by the security professional who co-founded the company — and he is the one who will answer your questions about it, on the call, himself.
who
Our co-founder — CISSP, and a PhD candidate in Information
Systems researching cyber security. He leads delivery operations and owns our
security posture.
how
He takes every client security conversation himself, at every
stage — not a specialist wheeled in for the pitch and never seen again.
straight answers
the questions you'd ask on the call.
Answered here instead, because you'll ask them anyway and we'd rather you knew before booking.
how many agents do you have right now?
We hire and train against contracted volume rather than keeping a bench sitting idle, so the honest answer is that the team is built around your coverage requirement once we know what it is.
We recruit against a CompTIA A+ and Network+ and computer-science-graduate baseline, so these are certified technicians and university graduates rather than general call-centre staff. Our founder will walk you through ramp-up on the call. We won't quote you a headcount we don't have.
what does your data security setup actually look like?
This one we deliberately don't answer in marketing copy. It's the question that matters most, and it deserves a real conversation about your environment, your access model and your obligations — not a paragraph written to reassure everyone at once.
Our co-founder built our security approach personally and will take you through it directly, including the parts that are still being built out.
we already outsource to a vendor in manila or india.
Then you've solved for capacity, and this is a different conversation — one about whether responsiveness, accountability and security posture are where you want them, not about filling a gap.
Worth a call if any of that is rubbing. Not worth one if it's working.
where do you sit on price?
Not at the bottom, and we won't pretend otherwise. We will lose a straight race to the cheapest offshore rate and we're not entering it.
What we're offering is quality at a competitive cost: a certified, English-first team working your own business hours with direct founder accountability. Rates are quoted against your actual scope on the call, in your currency.
who is actually going to be doing the work?
A Namibia-based delivery team that we hire and train directly — not subcontracted, not resold to a third party — with the founders personally accountable for quality and security on every account.
A small, accountable, security-literate team. Not a large anonymous one.
talk to us
book thirty
book thirty
minutes.
A working conversation about your queue, your stack and where the pressure actually is — with the founder who'd run the account.
- 1 — You send the form. It reaches the founders directly.
- 2 — We reply with times, in your timezone.
- 3 — Thirty minutes: your setup, our scope, honest answers on both sides.
- 4 — If it fits, we put coverage and commercials in writing before anything starts.